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General terms & conditions

These Retail Website Terms and Conditions (the "Terms") govern your use of (the "Website"), owned and operated by Duluth Kitchen Co. ("we," "our," or "us"). By accessing or using the Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use this Website.

1. Acceptance of Terms

By using this Website, you acknowledge and agree to be bound by these Terms and any applicable laws and regulations. If you do not agree to these Terms, please do not use the Website.

2. Changes to Terms

We reserve the right to modify, amend, or replace these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review these Terms periodically for changes. Your continued use of the Website after the posting of changes constitutes your acceptance of those changes.

3. Shopping on the Website

(a) Product Information: We make every effort to provide accurate and up-to-date product information on the Website. However, we do not guarantee the accuracy or completeness of such information.

(b) Pricing: Product prices, shipping fees, and taxes are subject to change without notice. The prices displayed on the Website at the time of purchase will be the prices charged.

(c) Orders: Placing an order on the Website constitutes an offer to purchase the selected products. We reserve the right to accept or decline your order at our sole discretion. We will make reasonable efforts to fulfill accepted orders.

4. Payment

(a) Payment Methods: We accept various payment methods, as indicated on the Website. You agree to provide accurate payment information and authorize us to charge your chosen payment method for all applicable charges.

(b) Billing Information: You are responsible for providing accurate billing and contact information. If your payment method is declined or if your account information is inaccurate, we may suspend or cancel your order.

5. Shipping and Delivery

(a) Shipping Charges: Shipping fees are calculated based on the amount of items ordered and the destination of the order. These fees will be displayed during the checkout process.

(b) Delivery Times: Estimated delivery times are provided for your convenience and are not guaranteed. Delays may occur due to various factors beyond our control.

(c) Risk of Loss: The risk of loss or damage to products passes to you upon delivery to the shipping carrier. 

6. Returns and Refunds

Please review our Returns and Refunds Policy, available on the Website, for information regarding our policies on returns, exchanges, and refunds.

7. Contact Information

If you have any questions or concerns regarding these Terms or the Website, please contact us at [email protected]